OUR CLIENT CHARTER BENEFITS
At UKODA UK, our Client Charter has been created to provide international dental patients with a structured, transparent and supportive journey from their very first point of contact through to their return to the United Kingdom and subsequent aftercare.
Our objective is to give patients greater confidence when considering treatment overseas by ensuring they have access to clear information, appropriate UK-based support and a defined pathway of care before, during and after treatment.
Support From the First Point of Contact
The UKODA UK Patient Charter begins from the moment a patient first makes an enquiry.
Our commitment is to provide clear guidance, professional support and access to appropriate clinical services in the United Kingdom before the patient travels overseas.
Pre-Treatment Imaging in the UK
Where appropriate, patients will have access to local pre-treatment dental imaging in the United Kingdom.
This enables the international dental provider to review relevant clinical information in advance and provide the patient with a more informed and detailed assessment of their proposed treatment.
In accordance with the clinic’s agreement with UKODA UK, this process is designed to support the provision of a clear and definitive treatment quotation before travel, subject to the clinical findings and agreed terms of treatment.
Transparent Treatment Quotations
Patients should receive a clear and understandable explanation of their proposed dental treatment, including:
- The recommended dental procedures
- An explanation of the proposed treatmen
- A detailed breakdown of treatment costs
- Any relevant treatment stages or timescalesInformation regarding guarantees, aftercare and responsibilities
- Informatrion regarding guarantees, aftercare and responsibilities.
Our objective is to remove uncertainty and ensure patients understand both the clinical and financial aspects of their proposed treatment before travelling.
A Complete Patient Itinerary
Every UKODA UK patient should be provided with a comprehensive itinerary containing the important information relating to their treatment journey.
This should include details of:
- Flights and travel arrangements
- Airport and local transfers
- Hotel accommodation
- The UKODA UK member dental provider
- The treating dental surgeon or clinical team
- Proposed treatment arrangements
- Relevant appointment schedules
- UK contact and support information
- The patient’s agreed aftercare programme
This provides the patient with a clear understanding of what to expect throughout every stage of their journey.
Insurance Protection
Eligible patients will be provided with full information regarding the specialist insurance cover available for their international dental treatment journey.
The policy is designed to provide additional reassurance should an eligible problem arise following treatment, with the applicable benefits, limits, terms and exclusions clearly explained before purchase.
Structured UK Aftercare
Our responsibility to the patient does not end when they return home.
UKODA UK is developing a network of affiliated dental professionals and facilities throughout the United Kingdom to provide patients with greater access to appropriate aftercare and support.
As part of the UKODA UK Client Charter, eligible patients will also receive their first 12-month dental check-up FREE OF CHARGE through a participating UKODA UK affiliate dentist, subject to the applicable membership and programme terms.
Confidence Before. Support During. Care After.
The UKODA UK Client Charter has been created around one fundamental principle:
A patient travelling overseas for dental treatment should never feel that they are making that journey alone.
Through transparency, preparation, insurance protection, UK-based support and structured aftercare, UKODA UK is working to establish a new benchmark for international dental patient care.
UKODA UK
Building Trust. Raising Standards. Supporting Patients.
UKODA UK is proud to announce the development of a nationwide aftercare network for patients returning to the United Kingdom following dental treatment with our international member clinics.